At Merchant Warehouse, we believe that our biggest accomplishments are met through the appreciation, satisfaction, and loyalty of our partners and customers.
We maintain a great deal of pride in the benefits, service and support that we provide, and we are always grateful to receive positive feedback from our clients and partners. In hopes that their experiences will illustrate what makes our company prominent and unique, we are delighted to share with you some of their comments.
Regarding OUR Integrated Solution, Transport.Web:
Our business is unique because we process transactions in our store as well as on our website so we were looking for a solution that would satisfy all of our needs while helping secure our credit card processing. by using Transport.Web we were able to secure our in-store POS software as well as allow our customers pay their invoices securely on our website. The customers data is secure and we don't have to worry about a complicated PCI compliance process. I was really sold on the advanced security features like end to end encryption and tokenization. These don't intrude on the customer experience and it gives me peace of mind that we are doing our due diligence to secure our customer card data."
- Owner, Bosmix.com
Regarding OUR Partnership Program:
"VAR's should know that one ISO's 50% is different than another's 50%. Already I know now as an ISV that it was never 50% to begin with (or at least that's how it is with another ISO). I earn the same or more for similar merchant accounts with Merchant Warehouse than other ISOs."
- Ed Levin, President, International POS
REGARDING OUR SALES & MARKETING SUPPORT:
"This is a letter of commendation for two of your employees, Cathleen Patterson and Breanna Stebbins. Cathleen is our Relationship Manager and Breanna is our Marketing Associate; they have both been very instrumental in assisting Xgensoft with our conversion campaign for the Merchantware TransPort system we have integrated with our Rental Manager software.
Both of these young women are personable, capable, bright, creative, proactive, dedicated and extremely hard working. The service they provide for your Merchant Warehouse partners is outstanding. We appreciate and enjoy working with them very much."
-Diana Saunders, Xgensoft
REGARDING OUR Sales Support:
"Evan Schlem is an excellent salesperson! I really appreciated the time he invested in speaking with me and I look forward to a long and prosperous relationship with Merchant Warehouse!"
-Amy M. Wall, Your Personal Full Service Salon
REGARDING OUR Cost-Saving Deals:
"For those of you in a pinch or that have other questions about credit card processing, I really would suggest you contact Merchant Warehouse. My contact is Evan Schlem (firstname.lastname@example.org). If he is not your contact, I am sure he can point you in the proper direction. He has been wonderful with helping me!"
-Cathrine Majetic, Centreville Shipping & Services
REGARDING OUR Service & Support
"I contacted my sales representative, Evan Schlem, because our system caused us to double-charge 4 of our credit card customers and I needed help refunding/voiding the duplicate transactions. Evan immediately requested a client service representative, Tim Quinn, to assist me. Tim called me promptly and was a tremendous help. Thank you for providing such great service!"
-Stan Ferguson, Mail Center, Etc.
REGARDING OUR INTEGRATED SOLUTIONS:
"Merchant Warehouse, in cooperation with our DDS system, saves us many hours of time each month in handling credit card transactions because counter sales people can handle getting the approval for credit cards right at their own PC on the DDS system. Before, each transaction involving a credit card payment for an invoice took us additional, unproductive time to complete. Now, by eliminating the counterperson/driver from having to go to the office and process the credit card transactions, we've see a huge savings in time. We process 300+ transactions per month and by saving money as well as time, it made nothing but good sense for us to switch to Merchant Warehouse!"
-Don Martel, Manager/Director of Liberty International Trucks of New Hampshire
Regarding OUR Service and Support:
"I just wanted to say that I was completely awed by how quickly and efficiently you have all responded to my requests; it’s very refreshing! If this is how your company does business, then I know we made the right decision to go with Merchant Warehouse for our processing needs. Thank you!!"
-Mollie Johnson, Accounting Supervisor of Mid Atlantic Entry Systems, Inc.
Regarding OUR BEYOND PCI DSS Solution:
"After working more on the encryption device, we are convinced that this should be a great credit card processing solution for merchants. Not only does Merchantware 3.0 provide end-to-end card data protection throughout the transaction process, but it also allows software developers to retrieve some necessary information, such as cardholder name, to meet any merchant’s or software developer’s special requirements. Best of all, we have done most of the transaction coding with this solution already and are working on the application integration, so we expect to have the first beta ready within the week!"
-Frank Cheng, President of eMagic Plus
Regarding OUR Partnership Program:
"Merchant Warehouse has been a great partner, especially in conjunction with the successful implementations of Xsilva’s LightSpeed. They have always worked patiently and diligently in both pre- and post-sales situations to ensure my customers’ and prospects’ satisfaction. Whenever they have been part of my selling process, we have won the business over! On the operations side, transactions have been fast and accurate. Importantly, funds are deposited on time and are reliably available. Ultimately, I have no reservations about recommending Merchant Warehouse to my clients or colleagues."-Mike Kane, President of Workgroup IT LLC
Regarding OUR Service & Support:
"I’ve been working with Merchant Warehouse for some time now, and my clients have told me how great their service is, which is key to me and my customer relationships. In addition, I’ve had clients tell me their rates are very competitive, so cost does not seem to be an issue at all. All in all, my dealings with Merchant Warehouse has been smooth, helpful, and easy; I like working with customer-focused organizations, so working with this company has been a real pleasure."-Oz Barron, Owner of Oz Barron - Xsilva Systems Reseller
Regarding our Service, Support, and Easy-To-Integrate SOLUTIONS:
"“I just wanted to pass along a testimonial sharing how well your company, Merchant Warehouse, assisted us with integrating credit card processing into our cleaners’ software package…. ERC Computer Services, LLC is a software developer with over 30 years of experience in developing customized solutions for our clients. When our customer, US Cleaners, contracted with us to develop a touch screen POS for them, we knew that credit card processing was one critical component, because they were using a single card swipe machine with their old system, which had to be shared between two work stations using one telephone line. This was highly inefficient during peak processing times.
ERC developed the basic POS and included the basic hooks for connection to an Internet-based credit card processing solution, despite the concerns the owner had in replacing his old terminal when a lot of his transactions involved credit card payments. We then did a search to find a credit card processor who could guarantee that this individual’s concerns would be addressed while still considering our business’s reputation, since it we had to make the processor recommendation and live with the results. Upon being contacted by Merchant Warehouse, it was determined that we could work together to get this solution in place. Between your knowledge and excellent technical support staff, along with ERC’s, we were able to get the processing solution in place in a short period of time.
In addition, we have monitored how the processing is progressing and can report that we, as well as our client, are very satisfied with the service and processing reports which are provided to support transaction processing. We at ERC Computing Services are looking forward to integrating the Merchantware processing solution into more of our payment-related products, especially in the medical/dental patient management area. We are confident that the same level of excellent service will be provided for this major product."-Ed Rybicki, President of ERC Computer Services LLC